They don't offer freebies, discounts never go deeper than 30%, and they can have a but of an entitlement attitude to them sometimes.

And over the years, DxO is 100% a nickle and dime you kind of company. Not Nik, just Photolab, but I do have Nik. Perhaps simply ask? Or ask for a refund and repurchase the new release? However, what is shitty is their refusal to just give you the update since you're so close to the new release.

I agree it's misleading and annoying, but I've seen this in other software in different genres before too. I'm curious as to the thoughts of others. In the end, they ultimately 'noted my comments' and closed my ticket.Īm I in the wrong for expecting this upgrade to be free, based on the language and update notice the software prompts with, or is the company right in requiring a purchase for a new version of the software? They do offer a discounted upgrade price, but again, I had just bought the software and within a couple weeks, this happened. I've emailed the company to ask if this was correct and expressed that this is highly misleading and feels like a bait and switch, but they have been insistent that it's a new version of the same software that has to be paid for. However, clicking on that 'Install Now' button neither downloads nor installs a software update but instead, takes me back to the DxO website and prompts me to purchase brand new software. Within a couple weeks of usage, I received the on-screen notification when launching the software below telling me to update. On May 5th of this year, I wandered over to the DxO website and bought the currently available version of the Nik Collection, version 3. I don't know if anybody uses this tool or has run into the situation I've found myself in, so I wanted to se what others might have to say.

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